Team Manager for Remote Customer Support Teams
About this career opportunity
We are looking for a Team Manager to join our Customer Support team at One Shot Online Operators. The person in this role will be responsible for leading and motivating their team, ensuring the best standards of customer service are met in all cases. The ideal candidate should have excellent communication skills, the ability to work under pressure, and a passion for customer service excellence.
Responsibilities
- Lead and motivate Customer Support teams to meet targets and goals set by senior management.
- Ensure that customers’ inquiries are handled efficiently and effectively.
- Monitor team performance against key objectives and provide coaching on areas of improvement.
- Establish strong working relationships with both internal and external stakeholders.
- Prepare reports detailing team progress and customer feedback.
- Act as a point of contact for escalations and complaints.
- Develop initiatives to continuously improve customer service standards.
Your skills
- A degree in business, management or related field is required
- Minimum of 5 years’ experience in a customer service role is preferred
- Excellent communication skills, both written and verbal
- Strong problem-solving and analytical skills
- Ability to work under pressure and manage multiple tasks simultaneously
What we offer
- Competitive salary package with performance-based bonuses
- Flexible working arrangements to accommodate your lifestyle
- Opportunities for professional growth and development within the company
- A dynamic and social working environment with passionate colleagues from diverse cultures
If you believe that this is the role for you, please submit your application to [email protected] and include a resume outlining your relevant experience. We look forward to hearing from you soon!
We thank all applicants for their interest, however, only those selected for an interview will be contacted. Thank you for your understanding.
We look forward to welcoming you to the One Shot family! Join us today and help shape the future of online operations! Apply now and be part of something great!
Why You Want to Work at One Shot
At One Shot, we believe in providing our employees with an environment that encourages collaboration while providing the opportunity for personal growth. Our values of accountability, integrity, and team spirit are a cornerstone of our culture. We foster an atmosphere where individuals can become their best selves and strive to be part of something larger than themselves.
- Competitive salaries and generous benefits packages
- Flexible working arrangements to accommodate your lifestyle
- Opportunities for career progression and development
- A supportive and collaborative work environment with diverse cultures
- The chance to work with cutting-edge technology and innovative solutions
- Access to industry trends through knowledge sharing sessions
- Social activities designed to foster team spirit and creativity
We also offer progressive working environments with generous benefits packages and competitive salaries that support the innovation and creativity of our teams. Working at One Shot provides access to industry trends through knowledge sharing sessions as well as opportunities for professional development through training courses and mentorship programs.
Whether you’re looking for a career shift or want to enhance your skill-set, come join us today!