Live Chat Support Agents
About this career opportunity
We are growing our customer service team and looking for multiple experienced Live Chat Support Agents to join us at One Shot Online Operators. This role will be essential in providing professional, courteous live chat support to our customers online, ensuring that their queries are answered promptly and efficiently.
Responsibilities
Provide prompt and accurate answers to customer inquiries using a live chat platform
Troubleshoot customer issues and provide advice on how to resolve them
Escalate technical issues to the relevant departments as necessary
Identify trends in customer feedback and suggest improvements accordingly
Monitor live chat logs for quality assurance purposes
Maintain a friendly yet professional attitude when interacting with customers
Your skills
- Minimum of 1 year of experience in customer service or a similar role
- Computer literacy, including proficiency with live chat software
- Excellent written and verbal communication skills
- Ability to multitask, prioritize and manage time effectively
- Exceptional problem-solving abilities and negotiation skills
- Demonstrated ability to take initiative and work independently
- Knowledge of customer service principles and practices
What we offer
- Challenging and rewarding work that makes a real impact
- Competitive salary and benefits packages
- Flexible working arrangements to accommodate your lifestyle
- Opportunities for career growth and advancement within the company
- Access to the latest technology and innovative solutions
If this sounds like an opportunity you don't want to miss out on, please send us your CV or use our application form at [email protected] We look forward to hearing from you soon!
We thank all applicants for their interest, however, only those selected for an interview will be contacted. Thank you for your understanding.
Why You Would Love Working for One Shot Online Operators
At One Shot, we believe that our success is built on the success of our employees. That's why we offer a range of benefits and opportunities to help our team members thrive. Here are just a few reasons to consider a career with us:
Competitive salaries and benefits packages
Flexible working arrangements to accommodate your lifestyle
Opportunities for career growth and advancement
A supportive and collaborative work environment
The chance to work with cutting-edge technology and innovative solutions
Access to the latest industry trends and knowledge sharing sessions
Social activities to foster team spirit and collaboration
One Shot is committed to providing our clients with the best possible service, and that starts with our talented and dedicated team. If you're ready to take your career to the next level, we invite you to explore our career opportunities and join our team of experts today! Apply now and be part of something great!